Frequently Asked Questions
Frequently asked questions
General
How can I cancel my order?
How can I cancel my order?
Send us an email to support with your order number and the reason for cancellation. You will receive an immediate confirmation by email.
If your order is already on its way to you, cancellation is no longer possible. You will need to wait for delivery and then exercise your right of return.
Goods (partially) not received, what to do?
Goods (partially) not received, what to do?
In most cases, the goods are still on their way to your home. If not, please contact our support. You can find the contact details below under "Help and Support".
I have ordering problems, what can I do?
I have ordering problems, what can I do?
The best way is to contact our support team and describe your problem. We will help you then.
Frequently asked questions
Shipping
To which countries do you deliver?
To which countries do you deliver?
Currently we ship our products exclusively to Singapore. We are working on expanding our shipping options to other Southeast Asian countries. This will be available in the near future.
Which parcel service do you use to send my parcel?
Which parcel service do you use to send my parcel?
The service provider is chosen individually, depending on the address to which your package will be delivered. We always choose the best option for your address.
How long does shipping take?
How long does shipping take?
You can find more information about shipping in our shipping policy.
Frequently asked questions
Returns and Refunds
Do I get all the money back when returning?
Do I get all the money back when returning?
After we have received and inspected your product, you will receive a confirmation by email. You will also be informed about the returned items and the amount that will be credited to you. Please note that the refund transfer may take a few business days.
How long can I exercise my right of return?
How long can I exercise my right of return?
You have the right to exercise the right of return within 30 days of receiving your order, without giving any reason.
Personalized items are excluded from the right of return!
Who covers shipping costs for a return?
Who covers shipping costs for a return?
You must bear the costs for a return yourself. You also have the option to decide which parcel service to choose and whether to insure the package.
How can I return my product?
How can I return my product?
Once you have informed us about the return, we will review your request.
We will then approve the return and send you an individual return form to the email address you provided.